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Applications

Application Management & Support

You focus on your business. ONX manages the applications that help you run it.

Overwhelmed by the 24x7 demands of managing and maintaining applications? Turn to CBTS for ongoing maintenance, monitoring, patching, and incident response for your application portfolio. That frees your team to focus on the work that moves your business forward.
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What happens when the person who built an app leaves?

When only a small number of people know how a critical application works, your business is one resignation, illness, or vacation away from a problem with no one to solve it. The smaller your IT team, the greater your exposure.

Even for organizations with strong internal teams, the math of supporting applications in-house is getting harder. Specialized skills are expensive and scarce. Around-the-clock coverage requires headcount that’s hard to justify. Patching, monitoring, and incident response steal time from more strategic priorities. And when something flatlines at 2 a.m. on a holiday weekend, the absence of a documented runbook becomes very costly very quickly.

 

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The CBTS approach

Offload the burden of application management

Managed application services from ONX offer a better approach, with redundancy built in, coverage tiered to your needs, and an accountable team that doesn’t quit, get sick, or go on vacation all at the same time.  

In some cases, the same engineering bench that developed or modernized your application can continue supporting it in production. These ONX architects and developers bring a deep understanding of why the system was built the way it was. That continuity is part of how we build stronger foundations for our clients.  

It also makes us a credible option even if you didn’t build the application with us. With the right onboarding investment, ONX can take over support for applications built by anyone. We inherit them properly, document what isn’t documented, and get your environment to a stable, supportable state.

Application Management & Support capabilities

 ONX Application Management & Support engagements are built around two parallel disciplines: the ongoing operational work to keep applications healthy and the engineering work that keeps them current. Most of our clients need both.

Where to start

Advisory engagements

A CBTS advisory is a time-bound, fixed-fee engagement designed to give you a clear answer to a specific strategic question — fast.  

AI & Data Maturity Assessment

Best for organizations that want a clear, third-party read on where they stand on AI and data readiness and where to focus first.

You walk away with: 


  • Current-state assessment across both AI and data dimensions
  • Gap analysis against industry benchmarks and your own stated AI ambitions
  • Prioritized list of foundational gaps to close before scaling AI investment
  • Short-form executive readout deck for leadership alignment
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What success looks like

Managed application services are a success when the business runs more reliably and the internal team gets capacity back. Three outcomes show up most consistently.

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Operational excellence

Applications that simply work. Issues caught before users notice. Releases that ship on schedule. An internal team that spends their days on new work, not yesterday’s tickets.

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Cost optimization

Lower total cost of ownership for the application portfolio plus the predictability of a monthly engagement. For most organizations, application managed services are cheaper than building the equivalent in-house capacity, particularly for around-the-clock coverage.

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Reduced risk

 Key-person risk replaced with team-based coverage. Patches applied on schedule. Incident response that follows a documented runbook. An audit trail that proves it all.

“The best part of my job is witnessing the ‘before and after’ of each company’s transformation. It’s thrilling to see a company bogged down by slow, incompatible apps become super-charged efficiency machines with lightning-fast, cloud-native apps that keep everything connected and moving at the pace modern business demands.”

Brandon Bowman

Brandon Bowman   

Chief Delivery Officer, Managed Services

Don’t take our word for it

“OnX continues to be a reliable and trusted partner, consistently providing support whenever we have questions or encounter issues. Doug's proactive engagement—regular attendance at our meetings and close alignment with our roadmap—demonstrates a genuine commitment to understanding our priorities and aligning with our operational needs. A key factor in OnX's successful relationship with the City of Edmonton is its deliberate focus on understanding our environment, our challenges, and the business outcomes we are working toward. Their highly skilled technical team further strengthens this partnership, enabling us to confidently tackle complex initiatives and advance critical projects with greater speed and assurance."

ManagerCity of Edmonton / Government

“OnX has been an incredible partner and really takes the time to understand our needs and our culture. Elias and Gabriel have been fantastic throughout and represent OnX professionally and with curiosity about our technology landscape.”

Centre for Addiction and Mental Health (CAMH) / Hospitals & Physicians; Medical

“The OnX account team consistently demonstrates a high level of professionalism and expertise. They are not only a pleasure to collaborate with, but also excel at understanding and translating customer requirements into practical, cost-effective solutions. Their ability to balance client needs with budgetary constraints ensures that projects are both feasible and aligned with business objectives. Overall, their commitment to service and depth of knowledge make them a valuable partner in achieving successful outcomes.”

Sr. Manager IT InfrastructureDeloitte / Accounting Services

“The commitment and dedication by OnX is second to none. We truly do feel that OnX is simply more than a vendor—rather a valuable partner in Sask Polytech's overall success. We truly value the insight that Mark T, Tuyet L, Marcel M, Ali S and various others have guided us within our value streams. Cannot say enough good things about OnX.”

Team Lead NetworkSaskatchewan Polytechnic / Education

“OnX's core competency in professional services, staffing and procurement services have been integral to the success of assisting the operations staff for the Canadian Blood Services. The OnX team have proved themselves to be more than a vendor but a partner in enabling the reliability for the services The Canadian Blood Services provides.”

Canadian Blood Services / Organization; Non-profit

Don’t take our word for it

“I love the creative, tailored solutions that are delivered in a consistent and reliable way while always doing what it takes to make things right.”

Chief Technology and Information Security OfficerFinancial Services / Banking

“My team at CBTS have been trusted partners for a long time. They provide excellent technical support and pre-sales work. Their breadth of knowledge and ability to bring in the right resources have helped us steer our technology into the future.”

Managing Director, CISO, Head of TechnologyPrivate Equity / Financial Services

“CBTS treats us like a partner and not just a customer. The technical expertise is next to none and the relationship management is some of the best I have experienced.”

Director, Telecom and Architecture ServicesHealthcare

Management is one part of the application lifecycle

ONX Application Management & Support is most valuable when paired with the modernization or development work that puts the application in a supportable state to begin with. With the same engineering bench covering all three disciplines, handoffs are seamless.

Related insights 

Frequently asked questions 

What are application management services (AMS)?

Application management services, commonly called AMS, are managed services arrangements in which an external partner takes responsibility for the ongoing management of an application or application portfolio. AMS typically covers maintenance, monitoring, incident response, patching, release management, and enhancement work, delivered against agreed service levels. ONX Application Management & Support is a full AMS offering, with flexible coverage tiers and the option to combine onshore, nearshore, and offshore delivery.
What coverage models does ONX offer?

ONX structures coverage around the business need. Common tiers include standard business hours (9to5 in your time zone), extended business hours (early-morning to late-evening windows), 24x7 priority-one support (round-the-clock coverage for the highest-severity issues), and full shift coverage (dedicated engineers online during every operating window). Most clients combine tiers: 24x7 for revenue-critical applications, business-hours for the rest. The monthly fee scales with the coverage level chosen.
Can ONX support an application your team didn’t build?

Yes. Many of our managed services engagements involve applications ONX didn’t build. The transition does require a structured onboarding, which is typically a one-time investment that covers discovery, knowledge transfer, documentation, runbook development, and identification of any remediation work needed before the application is fully supportable.
How does ONX price application management services?

Application management services are usually priced as a monthly retainer that covers a defined block of hours and the agreed coverage tier. The fee accounts for the on-call commitment as much as the active work; having a team ready to respond to an incident has a cost regardless of whether incidents occur in a given month. Work that exceeds the retained hours is billed at agreed rates. Major projects, such as net-new development, large feature releases, or modernization, are scoped separately since AMS isn’t designed to absorb project-scale work without project-scale governance.
How is the ONX approach to application management different?

Three things distinguish how ONX engages on application management and support. The first is continuity. The same engineering bench that builds or modernizes an application can continue supporting it in production, so institutional knowledge stays with the system. The second is flexibility. Our coverage tiers, delivery models, and engagement structures are shaped to your business reality, not to a fixed package. The third is scope. We don’t treat AMS as a ticket-resolution operation. The engineering discipline that keeps an application healthy long term is part of the engagement, not an add-on.

Keep your applications strong and healthy

 You need your applications to stay reliable, secure, and current for as long as your business depends on them. ONX helps make that a predictable outcome.