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 Managed Services 

Managed Services built for where your business is going

Stay in control. Stop chasing incidents. Get ahead of what’s next. 

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Running modern infrastructure is a 24x7 responsibility

The operational weight of managing alerts, patching systems, and chasing incidents leaves little room for the strategic work your business needs to innovate and grow.  

CTA here? ➜ 

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 Complete AI lifecycle partnership

CBTS supports the full AI journey — strategy, advisory, deployment, scaling, and 24×7 managed operations. We meet you where you are and stay with you at every stage. 

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 Infrastructure mastery 

 The compute, network, and storage foundations AI demands aren’t theoretical for us. Three decades of enterprise infrastructure experience means we’ve already solved the problems most organizations are about to encounter. 

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 Security by design 

 We integrate AI-specific security capabilities from day one — eliminating the primary concern that keeps most organizations from deeper AI adoption. 

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 Battle-tested at enterprise scale 

 You shouldn’t be the test case. CBTS implements AI in our own operations before we bring it to clients — so what we deliver is proven in production, not piloted on your time and budget. 

Three ways to engage us for Managed Services

Backstop Coverage

Backstop Coverage

AI in healthcare stalls when the data isn't ready. We fix that first


Only 14% of organizations have the data maturity to support AI at scale. The model isn't the problem — the data underneath it is. We engineer the architecture and governance AI actually needs to perform.

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Co-management

Co-management

Shared responsibility, on your terms.


We divide responsibilities with your internal team in a way that fits your organization. Offload what’s grinding you down and keep ownership of what matters most to you — without anyone losing their seat at the table.

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Full management

Full management

We own it. You focus on what’s next.


Ready to fully hand off IT operations? We take complete responsibility for your environment — monitoring, management, maintenance, incident response, and continuous improvement — backed by clear SLAs and a dedicated Service Delivery Manager.

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Partnership at a glance

94% renewal rate among Managed Services clients
2,500+ certifications held by CBTS engineers across AWS, Cisco, HPE, IBM, Microsoft, Palo Alto Networks, and more
28,000 customer locations across the globe

The CBTS Confidence Guarantee:

The right outcomes, delivered with accountability — or we make it right

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Air Transport Services Group (ATSG)

Where they started

Air Transport Services Group (ATSG) is an industry-leading aircraft leasing and air cargo transportation services company. ATSG offers various aviation-related services through its subsidiaries, such as aircraft leasing, air cargo transportation, passenger ACMI and charter services, aircraft maintenance, and airport ground services.

ATSG sought support in buying new hardware and software and implementing the latest technology within their existing Oracle environment. These initial projects built trust between CBTS and the client, so much so that in 2019, when ATSG needed to implement a new airport management application in conjunction with Lufthansa, they turned to CBTS. Implementing this application presented several challenges, including legacy applications and infrastructure, as well as the need for the air traffic control system to stay online during system updates to ensure safety.

In 2021, ATSG needed to migrate and streamline three domains obtained after multiple acquisitions. The multiple domains caused performance lag and operational complexity.

The foundation we built together

Over several years, ATSG utilized the full range of CBTS technology services to purchase new hardware, implement a cutting-edge flight control system, and consolidate its operations into one system to improve insight and reliability. Each of these projects allowed ATSG to provide better customer service and simplify operational management. 

Read the Full Story ➜

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Payment Card Services Company

Where they started

The client is an American multinational corporation specializing in payment card services. The company was founded in 1850 and is well-known for traveler’s checks, charge cards, and credit cards. The client needed to improve the card member experience during reward point redemption on their website. Also, the client sought an omnichannel digital solution for reward point redemption. 

The foundation we built together

CBTS provided the client with a fully integrated scrum team to build an e-commerce platform and architecture for the membership reward program. The solution included design, application development, integration, and backend platform hosting.

Now, CBTS provides ongoing support for a virtual retailer platform (VRP) for the site with administration rights that enable platform content and catalog changes that are secured and audited.

What they’re building now

In just five years after its launch, the platform enabled more than 5 million card members to redeem more than 46 million reward points and improved overall member satisfaction.

Read the Full Story ➜

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Pizza Chain

Where they started

This popular pizza chain’s approach and ability to continuously improve its operations to deliver delicious pizzas quickly has driven its expansion to more than 5,000 branches in 45 countries and territories worldwide.

The client struggled to maintain outdated, disparate networking and communications systems. Systems had lengthy downtimes and inadequate bandwidth. The client required a modern, cloud-native IT architecture to keep up with evolving industry trends. Individual franchisees were unable to provide standardized customer experiences.

The foundation we built together

Our team implemented scalable, cloud-native NaaS and UCaaS solutions across locations with analytics and intelligent IVR built to enable ongoing improvement of the customer experience. CBTS oversaw the installation, monitoring, and continuing maintenance of data and voice solutions.

In collaboration with the client, CBTS developed a roadmap for continuous improvements and application modernization as needs evolve.

What they’re building now

The client achieved cost savings and improved bandwidth due to a future-proof cloud networking and communications environment. The customer can now incorporate innovative technologies and personalized applications as required, empowering the client to make informed data-driven decisions that enhance customer satisfaction and overall profitability.

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Unilever Federal Credit Union

Where they started

Unilever Federal Credit Union (FCU) is a full-service, single-sponsor, non-profit financial institution. The credit union is member-owned and has a member-elected board of directors. With their talented but often overtaxed IT staff, Unilever FCU needed an alternative option to deploy and maintain secure network infrastructure, a high-availability production environment, and data protection for backup and disaster recovery. 

The foundation we built together

CBTS assessed Unilever FCU’s current environment and proposed a fully managed hybrid data center and network solution. CBTS designed a high-availability cloud for production, data protection services for backup and disaster recovery, and managed services for remote network monitoring and management.

What they’re building now

Unilever FCU’s continued growth comes from leveraging a due diligence framework and all the supporting documentation as the foundation for addressing credit union compliance and regulatory standards.

“With CBTS, the attention to detail really stood out to us,” said Jim Kopfensteiner, CEO of Unilever FCU. “They were able to advise us on many topics, from real-time input during auditor exams to IT information security policies.”

Read the Full Story ➜

Our methodology

No matter the solution or how we work together, every engagement starts with your needs: 

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Assess

Thorough review of your current state with considerations for desired outcomes and future strategy 

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Design

 Expert design focused on the resilience and security of your architecture, processes, and operations 

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Deploy

 Solution built, tested, and deployed by certified experts working alongside your IT team 

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Operate

 Transition to CBTS Managed Services for ongoing 24x7x365 operational support 

Don’t take our word for it

“I love the creative, tailored solutions that are delivered in a consistent and reliable way while always doing what it takes to make things right.”

Chief Technology and Information Security OfficerFinancial Services / Banking

“My team at CBTS have been trusted partners for a long time. They provide excellent technical support and pre-sales work. Their breadth of knowledge and ability to bring in the right resources have helped us steer our technology into the future.”

Managing Director, CISO, Head of TechnologyPrivate Equity / Financial Services

“CBTS treats us like a partner and not just a customer. The technical expertise is next to none and the relationship management is some of the best I have experienced.”

Director, Telecom and Architecture ServicesHealthcare

Our people

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Justin Rice Chief Product & Technology OfficerRead full bio
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Chris Munoz VP of Technology Infrastructure & Cloud Operations
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Tony King VP of Strategic Services & Operations

Frequently asked questions

What does CBTS manage under the Managed Services offering?

CBTS Managed Services covers infrastructure, cloud, security, networking, backup and disaster recovery, application management, storage, and data management.

Specific services include remote monitoring and management, patching and maintenance, hybrid cloud management, managed secure networking, SASE and SD-WAN, SOC services with 24/7 onshore and offshore coverage, Backup as a Service, Storage as a Service, Incident Response Retainer Services, application management for mission-critical applications, and data infrastructure management. Coverage is available across on-premises, cloud, and hybrid environments. 
Does CBTS Managed Services include cybersecurity?

Yes, CBTS Managed Services includes a full security operations center (SOC) with 24x7 onshore and offshore coverage for threat detection, investigation, and response.
CBTS also offers Incident Response Retainer Services, managed secure networking, and security management integrated across its infrastructure operations. A key differentiator: When a security incident and an infrastructure failure occur simultaneously — which is common during cyberattacks — CBTS can handle both. Most security-only providers can investigate and contain a breach but cannot rebuild the affected infrastructure. CBTS combines security and infrastructure capabilities to eliminate that gap. 
Will I lose control of my IT environment if I use managed services?

No, working with a managed services provider does not mean giving up control of your IT environment.

CBTS Managed Services is designed around client preferences, not a one-size-fits-all handoff. In a co-managed model, responsibilities are divided based on what the client wants to retain ownership of. CBTS handles what’s agreed upon, and the client’s team remains fully engaged in the areas that matter to them. Even in a full management arrangement, clients retain visibility into their environment, receive regular reporting, and engage in ongoing service reviews. The goal is to free internal teams from operational burden, not to remove their involvement. 
How does CBTS Managed Services handle after-hours incidents?

CBTS provides 24x7 monitoring and response, so incidents are handled at any hour through onshore and offshore SOC and operations teams.

Organizations that use CBTS as a backstop or co-managed provider get after-hours coverage without maintaining their own overnight staff. Full management clients receive comprehensive incident response as part of their service agreement, including defined SLAs and a dedicated Service Delivery Manager who is accountable to resolution timelines. CBTS also offers Incident Response Retainer Services for organizations that want guaranteed response capacity without a full managed services commitment. 

Let’s build something that lasts.

If you’re looking for a technology partner that will stay invested in your success, we’d like to talk.